Practical Business English

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Lesson 1: Professional Introductions & Small Talk
Lesson 2: Meetings – Participating Confidently
Lesson 3: Effective Email Writing (Clear & Polite)
Lesson 4: Presentations – Clear & Persuasive
Lesson 5: Phone & Online Communication
Lesson 6: Negotiating & Persuading
Lesson 7: Dealing with Problems & Complaints
Lesson 8: Cross-Cultural Communication
Lesson 9: Career English – CVs, Interviews & Performance
Lesson 10: Integrated Business Simulation

Lesson 5: Phone & Online Communication

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